HOT TOPIC
GENERAL INFORMATION AND TRANSPORT
APARTMENT AND CLEANING
INTERNET CONNECTION
DELIVERY, RESTAURANTS AND SHOPS
EQUIPMENT, POOL AND BEACH
FLORA AND WILDLIFE
FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION AND TRANSPORT
Is Mexico safe to travel to?
Yes, we can confidently say that Tulum, and the state of Quintana Roo is an extremely safe destination, hosting for 16 million tourists a year.
Is Tankah Bay safe?
Tankah bay is a very quiet and safe area 9.00 km from Tulum. There is a security filter at the bay entrance.
The condominium is protected by surveillance cameras.
What condition is the access road to Tankah Bay?
The access road to the Tankah bay is not paved for environmental reasons but you can travel it with any type of car.
Even though the road is owned by the Tulum Municipality, the Tankah Association (Hotels and Owners) renews the road pavement twice a year.
Depending on the season, sometimes it can be worse than usual due to heavy rains.
Do you suggest we rent a car for our entire stay?
The car is not necessary but recommended.
Do you have cars available for guests?
No, we don't have cars available for guests. You can contact a car rental agency to provide you a quote.
Do you provide a shuttle to Cancun Airport?
Yes, transfer from the airport is operated by an external company called STP Caribe.
Reservation and payment are made directly to the STP Caribe operator.
How far is Tulsayab from Cancun Airport?
We are located approximately 70 minutes drive along the Cancun-Tulum highway and 40 minutes from Playa del Carmen.
We can arrange transportation to and from Tulsayab or suggest rental car options.
Do you provide a shuttle to Tulum Airport?
No. At the moment, we do not have a reliable Airport Shuttle company but you can find a regular taxi to Tulsayab outside the Airport.
How far is Tulsayab from Tulum Airport?
Tulum Airport is approximately 40 minutes drive from Tulsayab.
How do you get to the city of Tulum or the Airport, is it only by Taxi? And what is the average price of this ride?
Yes, Tulum can be reached by regular Taxi, the costs is approximately 400,00 pesos each way (Tulum Center) or 600,00 pesos each way (Tulum Beach).
At the moment, we do not know the prices to the Tulum Airport.
Prices are set by them, they can change based on the number of people and season without notice.
We can call the taxi for you without additional costs. Tulsayab does not receive any commission on Taxi calls.
APARTMENT AND CLEANING
What will i find when i arrive inside the apartment?
You will find bottles of water, tropical fruit, ice cubes, water jugs (20 lt.), salt, olive oil, napkins and kitchen paper, coffee, sugar, coffee filters, beach towels, hairdryer, bathroom and kitchen accessories.
Tap water is not safe for drinking in Mexico.
Do we need a wall adapter for electronic devices?
In Mexico the power plugs and sockets are of type A and B.
The standard voltage is 127 V and the standard frequency is 60 Hz.
You don't need a power plug adapter in Mexico, when living in the USA.
You don't need a voltage converter in Mexico, when living in the USA.
Some appliances never need a converter.
If the label states 'INPUT: 100-240V, 50/60 Hz' the appliance can be used in all countries in the world.
In each apartment there is a charging station (USB).
What happens if there is a power failure in the area?
Tulsayab has an emergency power generator that can make up for any shortage of electricity.
Some air conditioners may malfunction when the electric generator is running.
In case of a general failure in the area, the internet connection may not work properly.
Can I leave the air conditioning on when I'm not in the apartment?
No, it's forbidden. Please turn off the ACs whenever you leave the condo or when the windows are open (lights and fans too).
When you are not in the apartment and the air conditioning is on, our staff is authorized to turn off the air conditioning from the outside.
Is the daily housekeeping of the apartment included?
Yes, daily housekeeping is a courtesy of Tulsayab and is included in the accommodation amount.
It is available every day from 9.00am to 1.00pm (according to availability).
includes: room makeover, changing sheets (every 3 days of stay).
not includes: floors cleaning, bathrooms cleaning, kitchen cleaning, washing of linen.
Is it possible to request the daily housekeeping after 1.00pm?
Yes, for a fee.
Price: 10.00 USD or 200.00 MXN.
Do the apartments have a washing machine?
No, for environmental reasons the apartments do not have a washing machine.
What extra cleaning services are available?
Tulsayb offers our guests services that can be booked every day.
Kitchen Cleaning and Dishwashing
We will take care of your kitchen.
includes: kitchen cleaning, washing of linen.
Price: 10.00 USD or 200.00 MXN.
Laundry Service.
Leave your clothes in the bag provided before daily cleaning and you will find them washed and dried the next day.
Price per Load: 20.00 USD or 400.00 MXN
Apartment Deep Cleaning
This extra service offers the complete cleaning of the apartment as the day you arrived.
includes: apartment makeover, floors cleaning, bathroom cleaning, kitchen cleaning, washing of linen, changing sheets.
Price: 30.00 USD or 600.00 MXN
INTERNET CONNECTION
What kind of internet connection will I find in Tulsayab?
Tulsayab has chosen the best company in Quintana Roo for fiber optic internet:
GIGNET
Each apartment has an independent cable Fiber Optic connection with a speed of 50mbps in download and 25mbps in upload.
The ultra-fast fiber of gignet allows you to take advantage of the maximum power in terms of ping and lost packets.
Voip calls, conference calls, online streaming will be of the highest quality.
DELIVERY, RESTAURANTS AND SHOPS
Is there a bar or restaurant in Tulsayab?
No, there are no bar or restaurant inside Tulsayab
How far is a grocery store from the property?
Supermarkets are located in the Tulum Center:
Super Aki - 11.60 km (7.20 mi)
Selecto Chedraui - 12.00 km (7.45 mi)
Bodega Aurrera - 12.20 km (7.58 mi)
Gypsea Organic - 14.40 km (8.94 mi)
Is there a groceries delivery in Tulsayab? (Supermarkets)
Yes, you can use the home delivery service loqsea.com or follow the steps
here
One-Stop Shopping Option For Anything You Need During Your Vacation.
Is there a food delivery in Tulsayab? (Restaurants)
Yes, the food delivery service is called Tomato. Visit the website tomato.mx or follow the steps
here
Create your account with just a few clicks and order in over 100 Tulum restaurants and shops.
What are the local amenities? Are there restaurants we can eat?
Yes, there are a few restaurants within a 10-minute walk and a small store at the entrance to the cenote manati.
Cielo Maya - 0.90 km (0.55 mi)
Mereva - 1.00 km (0.62 mi)
Alea - 1.20 km (0.74 mi)
Jashita and Pandano – 2.7 km (1.6 mi)
EQUIPMENT, POOL AND BEACH
What kind of beach will I find in Tulsayab?
This is a sandy beach with some isolated rocks. Foot protection is recommended for water entry in the bay. Snorkeling and swimming are recommended when seas are calm.
What are the beach equipment available for guests?
Yes, we have kayaks and paddleboard, unprofessional snorkeling equipment, life jackets and children's toys available for our guests.
For the best experience, we recommend bringing your own snorkel gear
All equipment is for internal use only and cannot leave the property without authorization.
Do I have to book kayaks and paddleboard?
No, you don't need to book. Our equipment is available for our guests subject to availability.
What is the seaweed situation in Tulum beaches right now?
The sargasso season runs from June to October.
Fortunately Bahia Tankah is less interested in the sargazo problem. It really depends on the days and the currents.
Is there a private pool or is it only communal?
The penthouse apartment has a private plunge pool, the large pool is shared with other guests.
Is the plunge pool in the Penthouse apartment heated and has jets?
The plunge pool is not heated and has no jets. It's made of a natural material that can not be heated.
FLORA AND WILDLIFE
What kinds of wildlife can I find in Tulsayab?
Tulsayab is located in Tankah Bay. Tankah Bay is a protected area, surrounded by jungle and facing the coral reef.
It features an abundance of marine life, animals and birds.
Very common are iguanas, mapaches, sereques, coaties, geckos, pelicans, sea eagle, hummingbirds, crabs, fish of all kinds.
Tulsayab uses environmentally friendly pesticides to protect nature.
We try to maintain a balance between nature and our presence.
Please don't ask us to kill harmless animals! We won't do that anyway!
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