Q: can i book on behalf of another person?
A: yes, as long as the payment is made online through platforms where you made the reservation.
Alternatively, you can provide us in advance with the id of the credit card holder used for the booking.
Q: can i cancel my reservation?
A: yes, you can cancel your reservation through the platform where you made the booking or by emailing us with your reservation number and cancellation request. please note that cancellations are subject to our cancellation policy.
Q: can i extend my reservation?
A: yes, you can extend your reservation through the platform where you booked or by emailing us with your reservation number and the new dates you'd like.
Q: can i get a folio receipt / invoice?
A: yes, you can request a receipt or an official invoice by emailing us with your reservation number, company name, and tax identification number.
Q: can i make a group booking?
A: Yes, absolutely! Just ensure that the apartment capacities meet your groups needs:
ground floor and first floor apartments accommodate up to 4 adults and 2 children.
the penthouse accommodates up to 2 adults and 1 child.
Q: can i modify my booking?
A: yes, you can modify your booking through the platform where you made the reservation or by emailing us with your reservation number and the changes you'd like to make.
Q: can i request adjoining rooms?
A: the apartments are divided into two identical towers with three floors. they are not directly adjacent but are close to each other.
Q: how can i pay for my stay?
A: we accept all major credit or debit cards (visa, mastercard, american express). you can pay online through the platform where you made your reservation (recommended) or at tulsayab according to our terms and conditions. credit card details are securely stored according to the cloudbeds security standard and are automatically deleted at the end of your stay.
Q: i haven't received a reservation confirmation
A: please check your spam or junk folder first. if you still don't see the confirmation, contact us by mail with your booking details, and we'll assist you right away!
Q: is it cheaper to book online?
A: it depends. sometimes you might find discounts or offers on platforms like booking or expedia, especially if you're part of loyalty programs that offer personalized discounts.
Q: is the online booking procedure secure?
A: yes, we use cloudbeds, a secure and trusted platform that ensures safe online bookings and payment processing.
Q: is the price per room or per person?
A: the price is per apartment, regardless of the number of guests, as long as it doesn't exceed the maximum occupancy.
Q: i would like to cancel my reservation.
A: you can cancel your reservation through the platform where you booked or by emailing us with your reservation number and cancellation request.
Q: what is the age limit to book?
A: the minimum age to book at tulsayab is 18 years old.
Q: what is your cancellation policy?
A: our cancellation policy is detailed in your booking confirmation or on the platform where you made the reservation. if you need assistance, feel free to contact us by mail with your reservation number.
Q: why has the price gone up since i last checked?
A: prices may change automatically based on demand and availability. we recommend booking early to lock in the best rate!
Q: can i check in late?
A: yes, you can check in late!
enrique will be there to welcome you at any time.
to ensure the best experience, we kindly ask you to provide us with your approximate arrival time.
Q: can i have a late check-out?
A: late check-out is subject to availability and cannot be guaranteed in advance. we will inform you closer to your departure date if it will be possible, depending on our bookings.
Q: can i have an early check-in?
A: check-in time is at 3:00 pm (local time), but we will do our best to have your apartment ready as soon as possible. we will notify you once it's prepared.
upon arrival, our staff will be there to welcome you, hand over the keys, and show you to your apartment.
if you arrive early, you are welcome to leave your bags at the reception and relax by the pool or on the beach while you wait.
Q: can i leave my luggage after i check out?
A: yes, you can leave your luggage at the reception after check-out.
our staff will keep it safe until you're ready to collect it.
Q: can someone check-in before me?
A: if someone from your reservation arrives before you, they can check in. just let us know in advance so we can assist them upon arrival!
Q: do i need proof of identification to check in?
A: yes, you'll need to present an id matching the credit card used for the reservation at check-in. if you booked through an external platform and paid online, no additional id is required.
Q: what time is check in?
A: check-in time is at 3:00 pm (local time), but we will do our best to have your apartment ready as soon as possible. we will notify you once it's prepared.
upon arrival, our staff will be there to welcome you, hand over the keys, and show you to your apartment.
if you arrive early, you are welcome to leave your bags at the reception and relax by the pool or on the beach while you wait.
Q: what time is check out?
A: check-out time is at 11:00 am.
if you need any assistance or wish to leave your luggage at the reception after check-out, feel free to let us know.
Q: are children allowed?
A: yes, children of all ages are welcome at tulsayab. for young children, we can provide upon request: a crib (camping style), high chair, baby bathtub, and an audio baby monitor.
Q: are pets allowed?
A: we are sorry but pets are not allowed at tulsayab.
we strive to maintain a tranquil environment for all our guests.
however, service animals are permitted in accordance with regulations.
attached you will find the complete rules for service animals.
Q: can i invite guests into my room?
A: no, no extra guests or visitors are allowed inside the condominium for any reason.
Q: do you have smoking and non-smoking rooms?
A: smoking is not allowed inside the apartments. you may smoke in outdoor areas such as patios, terraces, or common spaces. please note that violating the no-smoking policy inside apartments will result in a $500 usd fine.
Q: what are your pool hours?
A: our pool is open daily from 8:00 am to 10:00 pm.
no lifeguard on duty and use of the pool is at your own risk.
glassware and glass bottles are strictly prohibited in the pool area.
please use plastic cups and maintain the common areas in an orderly manner, respecting other guests.
speakers are not allowed in common areas.
after 10:00 pm, speakers inside the apartments and excessive noise in both common areas and apartments are strictly prohibited.
thank you for your cooperation in maintaining a peaceful and enjoyable environment for all.
Q: what are your reception hours?
A: our reception hours are from 9:00 am am to 6:00 pm.
however, you can reach us at any time via whatsapp, email or
through the messaging service of the platform on which you made your reservation. we're always here to assist you!
Q: what's the refund policy?
A: our refund policy is outlined on the platform where you made your reservation or on the tulsayab website. unless stated otherwise, cancellations made less than seven days before arrival are non-refundable, and no-shows result in a 100% charge.
Q: when are quiet hours?
A: quiet hours at tulsayab are from 10:00 pm to 8:00 am. we kindly ask all guests to respect this to ensure a peaceful stay for everyone.
Q: will i be charged a cancellation fee?
A: cancellation fees depend on the policy of the platform where you made your reservation. you can check the details in your booking confirmation or contact us by mail with your reservation number for more information.
Q: how can i pay for my stay?
A: we accept all major credit or debit cards (visa, mastercard, american express). you can pay online through the platform where you made your reservation (recommended) or at tulsayab according to our terms and conditions. credit card details are securely stored according to the cloudbeds security standard and are automatically deleted at the end of your stay.
Q: how much is authorized when i book?
A: we require full payment of your stay according to tulsayab's free cancellation policy. no additional authorization or deposit is required at the time of check-in or reservation.
Q: is there a deposit fee for incidentals?
A: no, we don't require a deposit at check-in.
however, we keep the credit card details used for your reservation on file until your departure, in case of any damages or incidents.
let us know if you have any questions!
Q: any food or beverage request
A: we do not have room service, a bar, or a restaurant on-site. however, each apartment has a fully equipped kitchen, and we offer a private chef service upon request. you can check the available menu options on our website.
Q: are bed sheets and towels provided?
A: yes, bed linens and towels are provided! towels are changed every two days, and bed linens are changed every three days as part of our housekeeping service.
Q: breakfast menu
A: we do not offer a breakfast menu, but you can request a private chef service for breakfast, lunch, or dinner. you can check the available menu options on our website.
Q: can i get a crib?
A: yes, we can provide a crib upon request. our team has been notified and will arrange it for you.
Q: can i get a safe?
A: all our apartments are equipped with a safe.
Q: can we store our bikes?
A: yes, of course! we recommend storing your bikes inside tulsayab, entering through the main door on the left.
Q: does the hotel allow food deliveries?
A: yes, you can order food deliveries to tulsayab.
we recommend using tomato.mx for restaurant deliveries and loquesea.com for anything else you might need.
let us know if you need help with your order!
Q: do rooms come with a safe?
A: yes, all apartments are equipped with a safe.
Q: do the rooms have baths or showers?
A: yes, all apartments have a private bathroom with a shower.
Q: do you have a bar?
A: no, sorry. there are no bars or restaurants inside tulsayab. there are some restaurants and bars near tulsayab, please see our google map.
Q: do you have accessible rooms?
A: yes, the ground floor apartments are accessible for guests with disabilities.
if you have specific needs, please let us know in advance so we can accommodate you as best as possible.
Q: do you have a pool?
A: yes, we have an infinity pool shared with guests, open year-round from 8:00 am to 10:00 pm.
Q: do you have a restaurant(s)?
A: no, sorry. there are no bars or restaurants inside tulsayab. there are some restaurants and bars near tulsayab, please see our google map.
Q: do you have a shuttle?
A: from cancun airport to tulsayab or vice versa: the transfer is handled by the external company stp caribe. reservations and payment are made directly to the stp caribe operator.
from tulum airport to tulsayab or vice versa: we do not currently have a trusted airport shuttle company, but there are regular taxis outside the tulum airport or we can book a taxi for you from tulsayab.
Q: do you have a spa?
A: our spa services are provided by spa kiin-uh. you can enjoy a relaxing massage either in the comfort of your apartment or right on the beach.
Q: do you have car rentals?
A: you can browse and book a car through our alamo partnership. you can pick up the car at the cancun airport, at the main office in tulum or directly in tulsayab.
Q: do you have elevators?
A: no, sorry. there are no elevators in tulsayab.
Q: do you have toiletries available?
A: yes, we provide soap, liquid hand soap, shampoo, and conditioner.
Q: do your rooms have air conditioning?
A: yes, all apartments have air conditioning and fans!
Q: do your rooms have a tv?
A: yes, all apartments have a smart tv with access to netflix and youtube.
Q: is it a smart tv / can i connect my netflix, prime, etc.?
A: yes, you can connect your personal accounts. please let us know if you change accounts so we can reset tulsayab's account for the next guest.
Q: is it possible to have a cot / child's bed in the room?
A: yes, we provide a crib free of charge upon request.
Q: is room service available?
A: no, we do not offer room service.
Q: i would like a shuttle pickup.
A: from cancun airport to tulsayab or vice versa: the transfer is handled by the external company stp caribe. reservations and payment are made directly to the stp caribe operator.
from tulum airport to tulsayab or vice versa: we do not currently have a trusted airport shuttle company, but there are regular taxis outside the tulum airport or we can book a taxi for you from tulsayab.
Q: what tv channels are available?
A: the smart tvs include access to netflix and youtube.
Q: what type of amenities do you offer?
A: at tulsayab, we offer a range of amenities to ensure a comfortable and enjoyable stay:
private beach with sunbeds for each apartment
infinity pool overlooking the ocean
free wi-fi (gignet and starlink)
daily housekeeping (9:00 am - 1:00 pm)
laundry service (available for an extra fee)
bbq area (charcoal available for purchase)
kayaks & paddle boards (free for guests)
snorkel gear (non-professional, free to use)
massage services (available upon request)
Q: where is the pool?
A: the pool is located in the common area of tulsayab, surrounded by tropical vegetation. it's open from 8:00 am to 10:00 pm.
Q: where is the (public) restroom?
A: the public restroom is located near the reception; when facing the exit, you'll find it on the left side.
Q: are bed sheets and towels provided?
A: yes, bed linens and towels are provided! towels are changed every two days, and bed linens are changed every three days as part of our housekeeping service.
Q: do you provide housekeeping services?
A: yes, we still have housekeeping services running every day from 9:00 am to 1:00 pm! however, due to safety practices, housekeeping will only be provided during your stay if requested. if you prefer housekeeping after 1:00 pm, it is available upon request for an additional fee of $10.00 usd or 200.00 mxn.
Q: where is your laundry room?
A: we don't have a laundry room in the apartments, but we offer a laundry service at 20.00 usd or 400.00 mxn per load. just leave your clothes in the provided bag before the daily cleaning, and you'll get them back washed and dried the next day.
Q: covid info
A: currently, there are no special covid-19 requirements, tests, or quarantines needed to visit mexico. for updates or more information, you can check the health, safety, and security section on our website.
Q: do you have wifi?
A: yes, we have wifi. each apartment has its own private network powered by gignet and starlink.
Q: how do i connect to the wifi?
A: to connect to the wifi, follow these steps:
open your device's wifi settings.
select the network named "tulsayab_[apartment name]".
enter the password: a543212345.
confirm and connect.
let us know if you need any assistance!
Q: wifi password
A: wi-fi details:
network name (ssid): tulsayab_'apartment name'
password: a543212345
Q: information about bike rentals
A: unfortunately, there are no bike rental services available directly in tankah bay or in tulsayab, but you'll find plenty of options in tulum center. there are some reliable websites such as tulum bike rental, ibike tulum, adventure bike tulum where you can find more information and book your bike online.
we hope this information is helpful! if you need any further assistance, please don't hesitate to reach out.
Q: what is the best way to your hotel from the airport?
A: from cancun airport:
the best way to get to tulsayab from the cancun airport depends on your preferences:
private shuttle: the most convenient option. we can recommend reliable services that offer direct transportation.
rental car: a great option if you plan to explore the area. most major rental companies are available at cancun airport.
taxi: readily available at the airport, but make sure to use official services for fair pricing.
ado bus + taxi: the most budget-friendly option. you can take an ado bus from cancun airport to tulum, then a taxi to tulsayab.
mayan train + taxi: a new option with a scenic route. you can take the mayan train from cancun to tulum and then a taxi to tulsayab.
from tulum airport:
taxi: readily available at the airport, but make sure to use official services for fair pricing.
ado bus + taxi: the most budget-friendly option. you can take an ado bus from tulum airport to tulum center, then a taxi to tulsayab.
Q: where is shuttle pickup?
A: if you've arranged a shuttle, the pickup point is right at the main entrance of tulsayab. let us know if you need any assistance coordinating your transportation or visit our website page!
Q: where is the nearest airport?
A: the nearest airport to tulsayab is tulum international airport (tqo), which is the most convenient option. it's located about 45 minutes away by car.
alternatively, cancun international airport (cun) is another option, approximately 1 hour and 45 minutes away.
Q: where is the nearest train station?
A: the nearest train station is the tulum maya train station, which is approximately 15 minutes by private car or taxi from tulsayab.
Q: where is the parking lot?
A: our parking lot is located right in front of the entrance. each apartment has its own designated spot, marked with the apartment's name.
Q: what activities do you offer?
A: at tulsayab, we offer a variety of activities to make your stay unforgettable:
private beach access and relax on our exclusive beach with sunbeds for each apartment.
kayaks & paddleboards and available for free to explore the beautiful tankah bay.
in-room massage services and book a relaxing massage in the comfort of your apartment.
snorkeling & swimming and enjoy the crystal-clear waters of the caribbean.
for more information on nearby attractions, visit our web pages
Q: what are some nearby attractions?
A: tulsayab is surrounded by beautiful natural and cultural attractions. some nearby places to visit include:
tankah bay and a peaceful, protected bay ideal for kayaking and marine life spotting
tulum ruins (8.5 km away) and a stunning ancient mayan city overlooking the caribbean sea
casa cenote (5 min away) and a breathtaking open cenote perfect for snorkeling and paddleboarding
tulum town (15 min away) and a vibrant area with restaurants, shops, and nightlife
coba ruins (58 km away) and an impressive mayan archaeological site where you can climb the nohoch mul pyramid
for more information on nearby attractions, visit our web pages
Q: what is the weather like during the year?
A: tulum enjoys warm weather year-round, but here's a general breakdown of the seasons:
december and april: the driest and most pleasant months, with warm temperatures (77-86 f / 25-30 c) and low humidity.
may and august: hot and humid, with temperatures reaching up to 95 f / 35 c. occasional rain showers, but lots of sunshine.
september and november: rainy season, with higher chances of storms and some hurricane risk, but still warm.
Q: when is the best time of the year to visit?
A: we are open year-round but the best time to visit tulsayab is from november to april, when the weather is warm, sunny, and less humid-perfect for enjoying the beach and outdoor activities. want to know what the current weather forecast is? visit the accuweather website.
Q: where is the nearest convenience store?
A: the nearest convenience store is located about 5 minutes by car from tulsayab, across from the entrance to cenote manati.
for larger supermarkets, chedraui in tulum (about 15 minutes away) is the best option for groceries and essentials.
Q: where is the nearest shopping destination?
A: the nearest shopping destination is in tulum town, about 15 minutes by car from tulsayab. there, you'll find chedraui (a large supermarket), local boutiques, souvenir shops, and small markets with handcrafted goods.
for a more upscale shopping experience, aldea zama and the tulum beach zone offer trendy boutiques, designer stores, and artisan markets.
Q: What kinds of wildlife can I find in Tulsayab?
A: Tankah Bay is a protected area, surrounded by jungle and facing the coral reef.
It features an abundance of marine life, animals and birds.
Very common are iguanas, mapaches, sereques, coaties, geckos, pelicans, sea eagle, hummingbirds, crabs, fish of all kinds.
Tulsayab uses environmentally friendly pesticides to protect nature.
We try to maintain a balance between nature and our presence. Please don't ask us to kill harmless animals! We won't do that anyway!
Q: can i mail a package to the hotel?
A: yes, you can mail packages to tulsayab.
please use the following address:
hotel:
tulsayab luxury development
address: carretera tulum-cancun km. 237.00, lote a, fraccion i, lote 065, manzana 030
city: tankah bay, tulum
zip code: 77760
state: quintana roo, mexico
references:
entrance pavo real and casa cenote, 2.00 km after the security filter.
please send us the delivery details once the package is on its way.
let us know if you need further assistance!
Q: parking information
A: parking is free at tulsayab, and each apartment has one designated parking space available. we offer unattended parking right in front of tulsayab's entrance. each apartment has a designated parking spot marked with the apartment's name.
Q: valet information
A: we are sorry but we do not have a valet service in tulsayab.
Q: what type of amenities do you offer?
A: at tulsayab, we offer a range of amenities to ensure a comfortable and enjoyable stay:
private beach with sunbeds for each apartment
infinity pool overlooking the ocean
free wi-fi (gignet and starlink)
daily housekeeping (9:00 am - 1:00 pm)
laundry service (available for an extra fee)
bbq area (charcoal available for purchase)
kayaks & paddle boards (free for guests)
snorkel gear (non-professional, free to use)
massage services (available upon request)
Q: what types of rooms do you have?
A: we offer three types of beachfront apartments:
ground floor (gf1, gf2): 171.00 m2 (1840.00 ft2), 2 bedrooms, 2.5 bathrooms, sleeps: 4 adults, 2 children
first floor (ff1): 157.00 m2 (1690.00 ft2), 2 bedrooms, 2.5 bathrooms, sleeps: 4 adults, 2 children
penthouse (ph1, ph2): 152.00 m2 (1637.00 ft2), 1 bedroom, 1 sofa bed, 2 bathrooms, sleeps: 2 adults, 1 children
learn more about the apartments on our webpage!
Q: when is the best time of the year to visit?
A: we are open year-round but the best time to visit tulsayab is from november to april, when the weather is warm, sunny, and less humid-perfect for enjoying the beach and outdoor activities. want to know what the current weather forecast is? visit the accuweather website.
Q: where can i find an atm?
A: we don't have an atm on-site. you can find atms and banks in tulum center. we recommend cibanco for withdrawals and currency exchange.
Q: where is my room located?
A: your apartment details, including its location, will be provided at check-in. if you need assistance finding it, feel free to ask at the reception or let us know!
Q: hotel contact information
A: you can reach us at any time via whatsapp, email or through the messaging service of the platform on which you made your reservation. we're always here to assist you! if you have any questions or need assistance, feel free to contact us.
Q: tell me about your property
A: tulsayab is a luxury beachfront development located in tankah bay, just 9 km (5.60 mi) north of tulum, quintana roo, mexico.
nestled in the heart of the riviera maya, tankah bay is a serene paradise-perfect for relaxing, sunbathing, and exploring its vibrant underwater world.
tulsayab offers an exclusive experience with only five independent beachfront apartments, a 40 m (131 ft) private beach, and an outdoor infinity pool.
each apartment is fully equipped with:
fully-fitted kitchen
fiber optic internet (50 mbps)
air conditioning & ceiling fans
work table & charging station
safe box
smart tv with netflix access
emergency power generator
complimentary daily housekeeping
a refined retreat where luxury meets tranquility.
Q: what are concierge hours?
A: tulsayab is a private and exclusive residence, so we don't have a traditional lobby or concierge hours. however, our team is always available to assist you. if you need anything during your stay, feel free to reach out to us, and we'll be happy to help.
Q: what are your front desk hours of operation?
A: tulsayab is a private and exclusive residence, so we don't have a traditional lobby or front desk hours. however, our team is always available to assist you. if you need anything during your stay, feel free to reach out to us, and we'll be happy to help.
Q: what languages does your staff speak?
A: our staff speaks spanish, english or italian, but we can message you in over 100 different languages! what language do you prefer?
Q: what's your address?
A: our address:
hotel:
tulsayab luxury development
address:
carretera tulum-cancun km. 237.00
lote a, fraccion i, lote 065, manzana 030
tankah, tulum, 77760, quintana roo, mexico
references:
entrance pavo real and casa cenote, 2.00 km after the security filter
Q: where is the lobby located?
A: tulsayab is a private and exclusive residence, so we don't have a traditional lobby. however, our team is always available to assist you. if you need anything during your stay, feel free to reach out to us, and we'll be happy to help.